1. Introduction
Welcome to MULTIVERSE Vendor App ("we," "our," or "us"). This Privacy Policy describes how we collect, use, and protect the information of vendors and merchants who use our platform to manage their business, products, orders, and customer interactions.
2. Information We Collect
- Business Data: Business name, GST number, PAN, bank account details, shop address, and business registration documents.
- Personal Data: Owner/representative name, email address, phone number, and government-issued ID proofs.
- Product/Service Data: Product listings, descriptions, prices, images, and inventory information.
- Transaction Data: Order history, sales records, payout details, and financial summaries.
- Location Data: Shop/business location coordinates for mapping and delivery purposes.
- Device Data: Device type, operating system, and app usage analytics.
3. How We Use Your Information
- To verify your business identity and activate your vendor account.
- To list and manage your products/services on the MULTIVERSE marketplace.
- To process orders, manage inventory, and facilitate deliveries.
- To calculate and process payouts and commissions.
- To provide sales analytics, reports, and business insights.
- To communicate order alerts, customer inquiries, and platform updates.
- To comply with legal and regulatory requirements including tax reporting.
- To promote your products/services through marketing channels (with consent).
4. Information Sharing
- Customers: Product listings, shop name, and ratings are visible to customers on the platform.
- Delivery Partners: Pickup location and order details are shared for order fulfillment.
- Payment Processors: Bank and transaction details are shared for payout processing.
- Government Authorities: Tax and business information may be shared as required by law.
- Firebase Services: Analytics, crash reporting, and cloud messaging.
5. Data Security
We implement strict security measures including encrypted data transmission, secure payment processing, and access controls. Bank account details are encrypted and stored securely. We conduct regular security audits to protect vendor data.
6. Data Retention
Business and transaction data is retained for up to 7 years for tax and legal compliance. Vendor account data is retained until account closure plus any applicable retention period.
7. Your Rights
- Access: Request a copy of your business and personal data.
- Correction: Update or correct inaccurate business information.
- Deletion: Request account closure and data deletion (subject to legal retention requirements).
- Data Portability: Export your product and sales data.
Contact us at privacy@multiverse.com.
8. Changes to This Policy
We may update this policy from time to time. Changes will be communicated via email and posted on this page.
9. Contact Us