1. Introduction
Welcome to MULTIVERSE ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to the MULTIVERSE Customer App and explains how we collect, use, disclose, and safeguard your information when you use our application.
By using the Customer App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the application.
2. Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, phone number, delivery address, and payment information.
- Location Data: GPS coordinates and address information for delivery and service fulfillment.
- Transaction Data: Purchase history, order details, payment methods, and billing information.
- Device Data: Device type, operating system, unique device identifiers, and mobile network information.
- Usage Data: App interaction data, search queries, browsing history within the app, and preferences.
- Communications: Customer support messages, reviews, and feedback you provide.
3. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders, including delivery of products and services.
- To provide, maintain, and improve our Customer App and services.
- To send order updates, notifications, and promotional communications.
- To process payments and prevent fraudulent transactions.
- To personalize your experience and provide relevant product recommendations.
- To communicate with you about your account, orders, and customer support inquiries.
- To comply with legal obligations and enforce our terms of service.
- To analyze usage patterns and improve app functionality and performance.
4. Information Sharing and Disclosure
We may share your information with the following parties:
- Vendors and Merchants: Order details and delivery information are shared with relevant vendors to fulfill your orders.
- Delivery Partners: Delivery address and contact information are shared with delivery partners for order fulfillment.
- Payment Processors: Payment information is processed through secure third-party payment gateways (e.g., Razorpay).
- Firebase Services: We use Google Firebase for analytics, crash reporting, remote configuration, and push notifications.
- Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
5. Data Security
We implement robust security measures to protect your personal information, including:
- Encryption of data in transit using TLS/SSL protocols.
- Secure storage of sensitive information using industry-standard encryption.
- Regular security audits and vulnerability assessments.
- Access controls and authentication mechanisms for our systems.
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Transaction data may be retained for up to 5 years for accounting and legal compliance purposes.
7. Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Data Portability: Request transfer of your data to another service provider.
To exercise these rights, please contact us at privacy@multiverse.com.
8. Children's Privacy
The Customer App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information promptly.
9. Third-Party Links
The Customer App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policy of every site you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: